Welcome to Harmony Funeral Care Private Limited ("we," "our," or "us"). We provide funeral services and products to help you honor the memory of your loved ones. Before using our services, please carefully review the following Terms of Service (“Terms”) which govern your use of our website and the services we offer. By accessing or using our website or engaging our services, you agree to be bound by these terms and acknowledge that you have read and understood them.

1. Definition
The following terms shall have the meanings set forth below:

"Affiliate" shall mean to include Agape Bereavement Care Pte Ltd, Farewell Funerals Pte Ltd and Harmony Essentials.

2. Services Offered
We offer a range of funeral and memorial services and products, including but not limited to funeral planning, transportation, cremation, burial, memorial services, caskets, urns, and other related services and products.

The specific services and products provided will be agreed in writing with you.

3. Compassionate Care
We commit to providing compassionate and professional care to you and your loved ones throughout the funeral process .

4. Eligibility
Our services are available to individuals who are of legal age to enter into a binding contract in their jurisdiction. By using our services, you affirm that you are of legal age to enter into this agreement, or you have obtained permission from a legal guardian.

5. Authorization and Responsibility
By engaging Harmony Funeral Care Private Limited for any services, you warrant that you have the legal authority to make arrangements related to the deceased and to authorize the requested services.

6. Personal Information
We may collect and process personal information as described in our Privacy Policy. By using our services, you consent to the collection, storage, and use of your personal information in accordance with our Privacy Policy.

We respect your privacy and will handle all personal information and sensitive data in accordance with our Privacy Policy. Any information shared with our company will be kept confidential, except where required by law or with your explicit consent.

7. Privacy Policy
At Harmony Funeral Care Private Limited, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website, services, and interactions with us. By using our services or accessing our website, you agree to the terms outlined in this policy.

Information We Collect
We may collect the following types of information:

• Personal Information: This includes your name, contact details, address, and other identifying information you provide when you use our services or make inquiries.
• Deceased person's information: Name, date of birth, date of passing, and related details.
• Sensitive Information: We may collect sensitive information such as religious preferences and cultural practices to ensure we provide respectful and appropriate services.
• Financial information: Payment details, billing information for services requested.
• Communications: Any correspondence between you and our company.
• Usage Information: We collect information about your interactions with our website, including pages visited, time spent, and other browsing activities. This helps us improve our website and services.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, gather usage data, and improve our services.

How We Use Your Information
We may use your information for the following purposes:
• To provide the funeral and related services you have requested.
• To process payments and manage billing.
• To communicate with you about our services and any updates.
• To fulfil legal and regulatory requirements.
• To improve our services, customer support, and website functionality.
• Responding to your inquiries.

How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• With government agencies, in connection with the funeral and related services you have requested.
• With third-party service providers and partners who assist us in delivering our services (e.g., transportation services, catering, florists, niche, etc.).
• When required by law, court order, or government authorities.
• To protect our rights, privacy, safety, or property, and that of our customers and the public.
• In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
• With your consent, in circumstances not covered by this policy.

Your Choices
• You can access, update, or correct your personal information by contacting us.
• You can withdraw your consent for specific uses of your data.
• You can request the deletion of your data, subject to legal obligations.
• You can unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.
• You can disable cookies in your browser settings, but this may affect the functionality of our website.

Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, disclosure, misuse, alteration, or destruction. However, no data transmission over the internet can be guaranteed as completely secure.

Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes through our website or other communication channels.

8. Accuracy of Information
While we strive to provide accurate and up-to-date information, we cannot guarantee the completeness, accuracy, or reliability of all content on our website. Funeral arrangements may be subject to change based on individual preferences and local regulations.

9. Payment and Pricing
The prices for our services and products are outlined in our funeral plans, invoices and / or via written communications with you, and you agree to pay all charges associated with the funeral, including but not limited to fees for professional services rendered by us or any third-party external service providers, consumables and goods.

We reserve the right to adjust prices without prior notice, except for funeral arrangements with a confirmed prepayment in full.

Payment for all funeral services rendered must be made in full prior to the departure of the cortege from the funeral wake unless otherwise agreed upon in writing. By engaging our funeral services, you agree to the aforementioned payment terms.

Failure to provide payment in full may result in a delay or cancellation of the funeral procession. We shall not be held responsible for any consequences arising from the delay or cancellation of the funeral procession due to non-payment, and any additional costs incurred as a result of late payment, including but not limited to storage fees or rescheduling charges, shall be your responsibility. We reserve the right to refuse services or modify the funeral arrangements if payment is not received in accordance with the agreed-upon terms.

A late payment fee of $50 per outstanding day will be imposed for any payments not received by the due date. In the event of default or non-payment, you shall be responsible for and bear all costs, expenses, and fees incurred for the recovery of any amounts due, including, but not limited to, attorney's fees, collection agency fees, court costs, and any other related expenses.

Accepted modes of payments are Cash and Fund Transfer .

We understand that funeral arrangements can be emotionally challenging, and we are here to assist you during this difficult time. If you have any questions or concerns regarding the payment process, please contact us at 9489 2424. We are committed to providing compassionate and professional funeral services and appreciate your cooperation in meeting the financial obligations associated with these arrangements.

10. Cancellations and Refunds
If you wish to cancel or reschedule funeral arrangements, you must do so in writing.

We reserve the right to accommodate to rescheduling requests, subject to availability and reasonable notice. Any additional costs incurred due to rescheduling will be borne by you.

Cancellations may be subject to fees and charges based on the services rendered and the timing of the cancellation. Any deposits collected will be forfeit.

Refunds may be subject to applicable fees and will be processed according to our refund policy.

We do not accept returns of any used products.

11. Deposit policy
We require a deposit to secure your order for the requested services and / or products. The deposit is collected prior to the commencement of any services and / or delivery of any products and is non-refundable.

The deposit amount will be deducted from the total cost of the service(s) and / or product(s) provided to you.

In the event that Harmony Funeral Care Private Limited is unable to deliver the agreed-upon service and / or product, we will refund the deposit amount to you.

12. Refund policy
All purchases of services or products through Harmony Funeral Care Private Limited are considered final and non-refundable. Once the services has commenced or product(s) have been delivered, you will not be eligible for a refund.

There are no exceptions to this "No Refunds" policy, except where required by law.

We will make every reasonable effort to ensure the satisfaction of our customers. In the event that you receive a defective or damaged product, please contact our customer support team at +65 9489 2424 or email us at funeralcareharmony@gmail.com within three (3) days of receiving the product. We will assess the situation and, if applicable, replace the product.

13. Third-Party Services and Products
We may provide links or recommendations for third-party services and products. We do not endorse or guarantee the quality, accuracy, or safety of such offerings. Your interactions with third-party providers are solely between you and the third party.

We may also engage third-party vendors or service providers to offer additional services. These third-party services are subject to their terms and conditions, and we are not responsible for their actions or omissions.

14. Intellectual Property
All content, materials, and intellectual property provided by Harmony Funeral Care Private Limited and on our website, including text, images, logos, and trademarks, is the intellectual property of Harmony Funeral Care Private Limited and protected by applicable copyright and intellectual property laws. You may not use, reproduce, or distribute our content without our express written consent.

15. Limitation of Liability
Harmony Funeral Care will provide services with the utmost care and professionalism. To the fullest extent permitted by law, Harmony Funeral Care Private Limited and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages or losses arising from the use of our services or website or attendance at funeral events, including but not limited to any:

• Delay in providing services.
• Mistakes, errors, or omissions in the services provided.
• Damages to personal property or loss of personal property during the provision of services.
• Emotional distress or mental anguish suffered by you or any other party.

You also agree that our maximum liability for any and all claims, whether arising in contract, tort, or otherwise, shall not exceed the total fees paid by you for the services provided by us.

We shall not be held liable for any damages, losses, or claims arising out of or related to the acts or omissions of third parties, including but not limited to hospitals, crematories, cemeteries, third party external service providers or transportation providers.

16. Indemnification
You agree to indemnify, defend and hold Harmony Funeral Care Private Limited, its directors, employees, officers, and affiliates harmless from and against any claims, losses, damages, injuries, liabilities, costs or expenses (including attorney fees), arising from your use of our services or any violation of these Terms.

17. Modifications to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our services after the modifications constitutes acceptance of the updated terms.

18. Termination
We may terminate or suspend your access to our services at any time, with or without cause, without prior notice or liability.

19. Force Majeure
We shall not be held responsible for any failure or delay in providing services due to unforeseen circumstances beyond our reasonable control, including but not limited to natural disasters, accidents, delays caused by third parties, acts of terrorism, or government actions.

20. Compliance with Laws
You agree to comply with all applicable laws, regulations, and guidelines governing funeral services in Singapore. We will assist you in ensuring compliance with these laws to the best of our ability.

21. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflicts of law principles.

22. Dispute Resolution
Any disputes arising from these Terms and our services will be subject to the laws of Singapore. Both parties agree to attempt to resolve any disagreements through mediation or arbitration before pursuing litigation.

23. Contact Information
If you have any questions or concerns regarding our Terms of Service, please contact us at +65 9489 2424 or email us at funeralcareharmony@gmail.com.

By using our services, you acknowledge that you have read, understood, and agreed to abide by these Terms of Service.

Thank you for entrusting Harmony Funeral Care Private Limited with your funeral needs. We are here to support you with care, respect, and professionalism.

Harmony Funeral Care Private Limited
+65 9479 2424